FAQ

How will you help me to settle in?

Our experienced team are passionate about welcoming and integrating each resident to their new home, and we will take as much time as you need to settle into your new home.

From the moment you arrive, our team will ensure that your stay will be welcoming and comfortable. We will endeavour to make your admission relaxed and informal.Within your first 24 hours you will have met with your dedicated team member, discussed your care plan and had a chat with Chef about what you really fancy for your dinner!

Your family and friends are welcome and may remain with you while you settle into your new surroundings. 

Can I bring my own furniture?

Residents are encouraged to bring personal items, such as photographs, ornaments, etc to make your room truly your own and create a real home-from-home. 

How often are visits permitted?

There are no set visiting times at any of our homes. Friends and family are welcome to visit as often as they want and we encourage them to become fully involved!

Can I bring my pet?

Small pets may be permitted. We will happily review each individual circumstance and each request will be considered.

What is the food like?

Delicious and nutritious meals are prepared onsite by our in-house chefs and catering staff. Special diets are also catered for, as are any dietary preferences, likes and dislikes.

How will I pass the time?

Various social events, entertainment and activities are organised to ensure that there is always something interesting and stimulating going on. Our Activities Co-Ordinators will support and encourage you with any hobbies you currently enjoy, too. 

How will you comply with the new Health & Social Care Standards?

At our home you can expect: to be provided high quality care and support that is right for you; to be fully involved in all decisions
made about your care and support; to have confidence in the people who support and care for you, and our organization in providing this care and  support; and to experience a high quality environment.

Please feel free to contact us at any time and we will do our best to answer any questions you may have.  We can also arrange a private visit to our homes to see arround and meet our Manager.